1. Introduction
These Terms and Conditions govern your use of the Inchaa marketplace app. Inchaa is operated by MENAST INCHAA SERVICE BROKER - L.L.C - S.P.C, registered in Abu Dhabi, United Arab Emirates under Business Registration No. CN-5894239. In these Terms, “Inchaa,” “we,” “us,” and “our” refer to MENAST INCHAA SERVICE BROKER - L.L.C - S.P.C.
By using the app, you agree to these terms. If you do not agree, please refrain from using our services.
Definition: “Service Provider” refers to Main Contractors, Sub-Contractors, and Consultants listed on the Inchaa platform.
2. Marketplace Services
Inchaa serves as a marketplace platform that connects users with Service Providers. Users can view Service Provider profiles, shortlist them, and request quotations. When a customer submits a Request for Quote (RFQ), selected Service Providers may view the request details and respond with quotations through the platform. Service Providers are responsible for providing accurate information and ensuring their services meet users’ expectations.
3. User Responsibilities
You agree to the following responsibilities:
- Account information: Provide accurate and up-to-date information when creating and maintaining your account.
- Requests for quote: Necessary request details may be shared with relevant Service Providers for quotation and communication purposes.
- Reviews: Provide honest and constructive feedback based on your experience.
- Prohibited activities: Do not post misleading reviews, commit fraud or abuse, or attempt to misuse the platform.
4. Service Provider Listings
Service Providers are responsible for managing their listings, including the accuracy of their services and pricing, if shown. Inchaa does not guarantee the quality, availability, or delivery of services offered by Service Providers.
5. Verification & Account Status
Inchaa may perform administrative review of Service Provider accounts and may approve or reject registrations, request resubmission of information, or deactivate and reactivate accounts based on compliance, policy violations, or operational reasons.
6. No Payment System
Currently, there is no payment system within the app. Financial transactions and agreements between users and Service Providers must be handled outside the app.
7. Limitation of Liability
We are not responsible for disputes, damages, or service-related issues arising from services provided by Service Providers. Inchaa is a marketplace platform and does not guarantee that all Service Providers meet specific standards.
8. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect user information in accordance with our Privacy Policy. No system can be guaranteed to be completely secure. Users are responsible for maintaining the confidentiality of their account credentials and activity.
9. Termination of Access
We reserve the right to suspend or terminate access to the app if we believe these terms have been violated.
10. Changes to Terms
We may update these Terms and Conditions. Changes will be posted here and reflected in the “Last updated” date.
11. Governing Law
These Terms and Conditions are governed by the laws of the United Arab Emirates.
12. Contact Us
For questions about these Terms and Conditions, contact MENAST INCHAA SERVICE BROKER - L.L.C - S.P.C at support@inchaa.com.