1. Introduction
Inchaa is operated by MENAST INCHAA SERVICE BROKER - L.L.C - S.P.C, registered in Abu Dhabi, United Arab Emirates under Business Registration No. CN-5894239. In this Privacy Policy, “Inchaa,” “we,” “us,” and “our” refer to MENAST INCHAA SERVICE BROKER - L.L.C - S.P.C.
We respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, store, and protect data when you use Inchaa.
Definition: “Service Provider” refers to Main Contractors, Sub-Contractors, and Consultants listed on the Inchaa platform.
2. Information We Collect
- Profile information: Name, email address, phone number, and address.
- Location information: Your provided address, or device location when enabled, to recommend relevant Service Providers.
- Service Provider details: Contact, profile, business, service, review, and rating information.
- Request for Quote information: Service category, requirements, notes, site details, and attachments.
- Usage information: Data about how you interact with the app.
3. How We Use Your Information
- Recommend Service Providers based on location and preferences.
- Send account, RFQ, quotation, approval, status, and review updates.
- Operate the quotation workflow, improve the experience, maintain safety, and prevent misuse or fraud.
- Enable ratings and reviews.
4. Analytics & Third-Party Services
We may use third-party services to support app functionality, analytics, and performance. These may include Google Maps Platform, Twilio, SendGrid, Google Firebase or Google Analytics, and cloud hosting providers. They may process data on Inchaa’s behalf only to deliver their services.
5. How We Protect Your Data
We use technical, administrative, and organizational safeguards, including encryption in transit and at rest, secure connections, token-based authentication, role-based access, restricted production access, monitoring, security reviews, backups, and staff training. No method of online transmission or storage is completely secure, so absolute security cannot be guaranteed.
6. Sharing Your Information
We do not sell or rent personal data. We may share information with trusted providers who support hosting, communications, notifications, analytics, reviews, and platform operations.
- RFQ visibility: Relevant Service Providers may receive the customer and project details needed to review a request and submit a quotation.
- Administrative access: Authorized Inchaa team members may access account data for verification, support, operations, disputes, fraud prevention, and compliance.
7. Cookies & Tracking Technologies
We may use cookies and similar technologies to improve the experience. You can manage available preferences through your device settings.
8. Your Rights
You may request access to, updates to, or deletion of personal information we hold about you. Email support@inchaa.com for data-related requests.
9. Data Retention
We retain personal information only as long as needed to provide services, meet legal obligations, resolve disputes, and enforce our agreements.
10. Changes to This Policy
We may update this Privacy Policy. Changes will be posted here and reflected in the “Last updated” date.
11. Contact Us
For privacy or data questions, contact MENAST INCHAA SERVICE BROKER - L.L.C - S.P.C at support@inchaa.com.